Refund Policy
Last updated 11 October 2026
This policy is a draft while it is reviewed by our lawyers. It describes how the service works today; the final version may change its wording.
1. Trial
Every store starts with a free 14-day trial, so you can try the Service before you pay anything.
2. Plan fees
Plans are paid in advance for the month or year. We don’t refund the unused part of a period when you downgrade or stop using the Service; a downgrade starts at the end of the period you paid for.
If we end your plan for a reason that is not your breach of our terms, we refund the unused part of your prepaid period.
3. Message credits
SMS and WhatsApp message credits don’t expire and are not refundable once bought.
4. Billing mistakes
If you were charged twice or charged the wrong amount, contact us within 30 days of the charge and we will correct it.
5. Your customers’ refunds
Refunds to your own customers are between you and them, under your store’s refund policy. Your admin can record refunds and, where your gateway supports it, send them online.